Customer Reviews
Most helpful customer reviews
20 of 21 people found the following review helpful.
Great customer service in my opinion
By Daniel T. Crocker
The printer works extremely well, but this review focuses on customer service.
First, the Minolta web site is well-done - not only can you download the drivers for the printer, which I had no problem doing for MS2000, but you can fill out the warranty information and view the user's manual on-line.
Second, I received the printer without the collateral material (power cable, CD, guide, etc.). Amazon talked with Minolta's customer service and found that the most effective course of action was for me to get it from them directly (makes sense for all parties).
I called Minolta's customer service, left the pertinent info on voice mail, and received a call back from a rep 15 minutes later. On the basis of the call, they sent me the necessary materials overnight express.
This exceptional service is worth noting, because I suspect that the basic printing functionality of a laser printer doesn't vary across brands - but if something goes wrong, I can attest from personal experience that Minolta appears to backing up its products with prompt and courteous customer service. That fact alone inclines me to recommend purchase of this printer for anyone who doesn't feel the need for color capability.
13 of 13 people found the following review helpful.
5 stars if you're a computer whiz - 3 stars if you're not
By A Customer
The Minolta PagePro 1100L is my second laser printer...
However H-P changed its model names and I couldn't find another 4L or anything that seemed equivalent. Also the Minolta was 3 times cheaper than any H-P model so for this second printer I took a gamble as both Minolta and its QMS subsidiary have been around for years and enjoy a good reputation.
It's a bit unfair to compare a 2001 Minolta with a 1995 H-P, but Hewlett-Packard has become *the* standard for reliability and quality. The Minolta turns out to be even better than my H-P in performance and output, although some of the plastic parts seem a bit flimsy and may not last 5-6 years. The printout is as good as H-P's for text and better for pictures. The Minolta also prints out faster and has some unique, interesting and useful features such as the ability to print multiple pages on a single sheet of paper.
Also, for those who are short on desk space, the Minolta's footprint is about half my H-P's.
The physical installation was a breeze, but the software installation was a nightmare. There is supposed to be a CD to perform the installation, but it was missing. I was able to download the drivers but the process, and the selection of the proper driver is not obvious. Also I'm stuck with about 8 megs of downloaded and unzipped files cluttering my hard drive and I'm not sure which are necessary and which I could delete.
After installation, I experienced two major bugs (the readme.txt file covered them both but I suffered 3 hours of frustration before I got to that file as a last resort). The manual is very sketchy and does not cover the printer's special features.
The setup installs a nice little program called Printer Console, but it is totally undocumented and you're totally on your own to discover even its existence. And its help file is at times ludicrous...
All in all I would rate the Minolta 1100L as a 5-star if you are a very experienced computer user (or have access to one) and 3-star if you're not. And if you buy it, be aware that the needed supplies don't seem to be available from anyretailer at this point; you have to order them on-line from qms. (It's not clear in the product description, but you DO get enough to get going already installed in the printer)...
16 of 17 people found the following review helpful.
Great Little Laser
By wjd
Had medium to low expectations of this printer because of the price, but gave it a shot anyway. WOW! Ubelievable quality and speed for such a small price and a small footprint to boot! FYI I Don't know what problems the other user was having, but I couldn't print at all with one old cable I had around here at first, but once I plugged in a different cable all was up and running fine.
Only slight negative is noticeable banding on photos but this may differ from one unit to the next - plus depending on what you use it for this could be overlooked, again because this printer is SO INEXPENSIVE! Also, text and line work is super, super sharp. The speed and convenience is so far superior to inkjet it isn't even funny (plus no smearing!), and at this price you can afford to have it for all your B&W work, and have a decent ink jet with its messy, pricey inks and special papers for when you want/need to do color.
See all 28 customer reviews...
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